Prepaid Parking Online FAQs

• Visit www.dfwairport.com/park.
• Enter your information as prompted (e.g., departure date/time, return date/time, airline, and promo code). Depending on your search dates, parking products on sale will display.
• Choose the product that you would like to purchase and follow the prompts. You will need your license plate number in order to complete your purchase.
• Follow FAQ instructions on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video instructions are also available.  

Yes, you may enter up to four (4) hours in advance of your parking reservation start time and leave up to four (4) hours past your reservation end time, free of charge. If you arrive before this grace period, you will be charged the length of the stay before the grace period at DFW Airport’s current posted parking rates (these rates may vary from the rates quoted via the online system).

Yes, you may make changes to your reservation up to one (1) hour in advance of your reservation start time.

Please click here to make changes to your reservation.

You may cancel your booking at any time up to one (1) hour before the beginning of your booking arrival time and receive a full refund. To do so, you can click here or click on the ‘Modify Booking’ link on the confirmation email and then cancel or modify.

• Express North:

1800 Express North Parking, DFW Airport, Texas 75261

• Express South:

2561 Express South Parking, DFW Airport, Texas 75261

• Remote South:

2400 South Airfield Drive, DFW Airport, Texas75261

Modifications to your reservation, such as your license plate, must be made at least 1 hour prior to your booking arrival time through the "Find my purchase" feature on the DFW Airport Prepaid Parking site. This change can be made with no additional fee. Arriving in a vehicle different from the reservation will result in a charge at the posted parking rate.

No, you must pre‐book your prepaid parking online which involves pre‐paying for your parking with a credit/debit card. Once this is completed, you can enter the south or north Parking Plaza using your TollTag.

• Please note for Terminal, Express Covered, Express Uncovered and Remote, you will not be assigned a specific parking space, but one will be available to you.

• If prepaying for Terminal parking and purchased a Terminal product that is specified to a particular Terminal, you must park in the specified Terminal garage, in any long-term space. If you are prepaying for Terminal and purchased a generic Terminal product, without any mention of a specific terminal, you can park in any available long-term parking spot within all five (5) Terminal garages.

• When prepaying for Remote South, Express Covered or Express Uncovered, you must park in the parking product specified.

If you had an issue when entering the airport, and took a ticket from the machine, please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Otherwise, you may use any lane to enter and exit through the airport toll plazas.

No, when exiting the airport please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Yes, we sell a limited number of spots online to ensure that customers who drive up without a prepaid reservation can still find parking.

However, all drive up customers will pay the drive-up parking rates, which can be found here under each product.

Our promotions are limited on the quantity we sell as well as the dates that we offer the discounted rate.

If you do not see the rate, please ensure you have typed in the promotion code correctly. If you still do not see the discounted rate, then it is safe to assume that the discounted rate is not available for the dates in question.

Please visit the Extend Your Stay FAQ page.

No, we do not provide partial refunds for parking reservations which have ended early.

No, you are not able to leave and return on the same reservation.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

A: Yes, please contact our customer service to request a refund Monday – Friday 8:00A.M. - 4:15 P.M. at 972-973-4840.

The QR code is the backup method to enter and exit through the toll plazas.

If the gates do not open automatically after a few seconds when you pull up, then please scan the QR code located in your email confirmation to enter and/or exit.

Yes, please contact our customer service to request a refund Monday‐Friday 8:00 A.M – 4:15 P.M. at 972‐973‐4840.

Your credit card will be charged at the time of payment.

Please have your QR code that you received in your email confirmation up and ready on your phone. The toll gates should open automatically within a few seconds of you pulling up. If they do not, please scan the QR code to get through the toll gate. Do not pull a ticket.

Visa, Mastercard, American Express and Discover cards are accepted.

No, all related fees and taxes are included in the rates you see when searching for your desired itinerary.

You may prepay for parking up to nine (9) months in advance of your planned arrival date at the airport.

Yes, you may book multiple reservations for your future trips with the same car.

Your parking itinerary must be for six (6) hours or greater.

The maximum parking stay is thirty (30) days.

You can contact our customer service center Monday‐Friday 8:00A.M‐4:15 P.M. at 972‐973‐4840.