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Finance Customer Service Center FAQs

Refund Form FAQs

Q: I paid for prebooked parking but was charged again when exiting the airport. What option should I choose?

You should select the option "I prebooked parking and used Parking Reservations."

Q: I did not use my reservation and would like to request a refund. What option should I choose?

You should select the option "I prebooked and did not use Parking Reservations." Please note that prebooked parking is non-refundable if not canceled up to an hour prior to the reservation start time. Requests are subject to approval and may require supporting documentation.

Q: I have a specialty plate and was charged at exit. What option should I choose?

You should select "I did not prebook parking."

Q: What amount should I enter for "Amount paid"?

A: Enter the amount you were charged upon exiting the airport.

Q: What amount should I enter for "Amount disputed"?

Enter the amount you would like refunded. This could be the same as the "Amount paid."

Q: What should I enter in the "Comments" field?

Please enter a brief description of why you are requesting a refund.

Q: What should I enter for trip entry date?

Enter the date you entered the airport.

Q: Do I need to enter the trip entry time?

Entry time is not required but could be helpful.

Q: What should I enter for trip exit date?

Enter the date you exited the airport and were charged.

Q: Do I need to enter an exit time?

Exit time is not required but could be helpful.

Q: Where can I find my booking number?

Your booking number is the confirmation number on the email you received when you prebooked your parking. You can also log in to your MyDFW account and view your bookings.

Q: Do I need to attach files to request a refund?

You are not required to attach files, but they could be helpful. Some documents that could be requested if you did not use your reservation include:

  • Original flight itinerary
  • Flight cancellation documents from your airline
  • Information justifying why you were not able to cancel your reservation in the allotted time.
Q: Where can I check the status of a refund I already requested?

Please use the refund form and select the option "Check refund request status."

Q. What do the different statuses mean when checking the status of my refund request?
  1. New = We received your refund request
  2. In Process = A member of our team is reviewing your request. You will receive email or text updates as your request progresses.
  • If you received an email requesting additional information you will be able to add the requested information using the “Add info” button.
  1. Closed = Your refund has been processed. It could take 24-48 hours after we issue a refund for it to post back to your account when the refund payment method is credit card or NTTA. When waiting on a check to be mailed it could take another 7-10 business days for the check to be delivered via USPS standard post.

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