DFW offers a globally recognized training program along with competitive salaries and benefits including medical, disability, retirement, life insurance and many more. Learn about the opportunities that DFW can offer in a career in public safety.
Join DFW Police
Joining the police force at DFW is a law enforcement position with a huge opportunity – serving and securing more than 70 million passengers safety each year. Learn more about our police career opportunities today.
Join DFW Fire
Join the firefighters at DFW and discover a huge opportunity. It’s one of the world’s foremost firefighter training programs, offering experienced instructors and state-of-the-art equipment. Learn more about our fire career opportunities today.
Be a hero to over 60 million people
Join an internationally renowned department of Public Safety at DFW Airport. Become a DFW Police Officer.
DFW Police
The police department at DFW International Airport serves more than 70 million passengers each year. They cover and patrol more than 17,000 acres buzzing with activity from air travel traffic, retailers and manufacturers.
Our police officers are dedicated to providing the highest standards of public safety to the traveling public. The DFW Airport Police relies on the latest technologies and training techniques to ensure safety. Patrol, Investigations, Canine/Explosive Ordnance Disposal, SWAT, and traffic enforcement are just a few of the responsibilities assigned to this department.
Career Opportunities
Our open police jobs give you an opportunity like no other. We are recruiting police officers – both new recruits and experienced officers.
You’ve found a truly unique law enforcement career opportunity at DFW – where else could you serve and protect people travelling from all over the world in one place?
Join an internationally renowed department of Public Safety at DFW Airport. Become a DFW Airport firefighter.
DFW Fire
The fire department at DFW Airport helps to oversee the safety of more than 70 million airline passengers per year. Our fire fighters are focused on aircraft rescue training, fire prevention and emergency medical services. We have more than 200 officers dedicated to providing the highest standards of public safety to the traveling public.
DFW is also home to one of the world’s foremost firefighter training programs, offering experienced instructors, extensive training and state-of-the-art equipment. Our firefighters are continuosly trained at DFW Airport’s Fire Training Research Center, one of the world’s leading airport fire training facilities.
Career Opportunities
Our open firefighter jobs give you an opportunity like no other.
If you’ve been on a firefighter job search, you’ve found some truly unique fire safety careers – where else could you serve and protect people traveling from all over the world in one place? We offer excellent benefits and high paying jobs.
Fire Prevention Fire Prevention ensures that processes, structures, and facilities are designed and planned to provide a safe and acceptable level of fire risk. This section seeks to monitor activities on Airport property through a process of plan or design submittals and reviews.
Fire Rescue The mission of the Fire Rescue Division is to provide the DFW Airport community with dedicated firefighters committed to excellence in professional services, customer service, and utilization of technology and effective partnerships.
Emergency Medical Services
The mission of the Emergency Medical Services Division is to provide exceptional pre-hospital medical care in both routine aviation and mass casualty environments by applying superior technical skills, compassion and professionalism.
All fire suppression personnel are trained to the basic Emergency Medical Technician level. More than two dozen paramedics staff the DPS EMS division.
Career Development
It is the mission of the Career Development Division to provide state-of-the-art emergency services training and to hire qualified and diverse employees who will exceed our customers’ expectations.
DFW Fire Services offers the finest training programs, recognized around the world for excellence. DFW firefighters, as well as those from other cities and countries, come to learn about firefighting techniques and skills in the unique circumstances found in an airport environment.
DFW Fire Training Research Center
DFW Fire Training Research Center at DFW International Airport offers firefighting professionals an opportunity to earn firefighter continuing education credit at one of the world’s foremost firefighter training centers taught by experienced instructors using state-of-the-art equipment.
You can become skilled in aircraft rescue training, learn on our trainers including the A380 and our proprietary software featuring an airport firefighter simulator, and much more. Plus, we offer online courses so you can earn firefighter online CE credit.
FTRC Color Guard
DFW Airport Fire Services maintains a Color Guard team which serves its members, sister agencies, and the airport community. Typical activities include memorial services, flag presentation for special occasions, and dignitary receptions.
DFW Department of Public Safety's Security Services
It is the mission of the DFW Special Services to ensure the protection of life and property through the effective and efficient delivery of professional service to the airport community.
DFW Security Services
Our Vision It is the mission of the DFW Special Services to ensure the protection of life and property through the effective and efficient delivery of professional service to the airport community.
Director of Public Safety – Alan Black 972-973-3500
AVP Special Services – Michael Crook 972-973-3501
Emergency Management – Michael Crook 972-973-3501
Public Safety Communications (911) – Stephanie Lane 972-973-3485
Airport Security Division – Barry Stevens 972-973-4662
It is the mission of the Access Control Office (ACO) to provide fingerprinting, badging, SIDA training, Air Operations Area (AOA) vehicle permits/devices, and key issuance services to qualified Airport users in an expeditious manner, while maintaining a level of reliability exceeding the expectations of our customers and governing agencies. For forms and detailed information, please click here.
Permits
Obtaining a permit may require an inspection prior to receiving a permit. As an example, permits are required for the use of compressed gas, storage of hazardous materials, and the use of tents on Airport property. Please click here for a list of all items requiring a permit. If you have questions, please call 972 973 3580 or e-mail firemarshal@dfwairport.com.
There are four basic types of inspections:
Scheduled Inspections
Complaint Inspections
Requested Inspections
Construction Inspections
In addition to issuing permits and conducting inspections, Fire Prevention is also responsible for conducting fire investigations. Requests for records and investigation status should be directed to the DFW Airport Legal Department by calling 972 973 5486 or e-mailing legal@dfwairport.com.
Fire Prevention also engages in fire safety education for the general public. Presentations are offered in such subjects as use of fire extinguishers, general fire safety, or commercial cooking hazards. For more information, please call 972 973 3580 or e-mail firemarshal@dfwairport.com.
Activities Requiring a Permit from Fire Prevention Bureau:
Fire Alarm System
Welding/cutting
Change-of-Use Permit
Explosives
Flammable & Combustible Liquids Storage
Temporary membrane structure, tent, or canopy
Use of Aerosol Products
Other Activities Also Requiring a Permit:
Amusement building
Aviation facility
Battery system
Carnival/Fair
Cellulose nitrate film
Combustible dust producing operation
Combustible fibers
Compressed gas
Covered mall building
Cryogenic fluid
Dry cleaning plant
Exhibit/Trade Show
Fire hydrants & valves
Floor finishing
Fruit/Crop ripening
Fumigation/Thermal insecticidal fogging
Hazardous materials
High-piled storage
Hot work operation
HPM Facility
Industrial oven
Liquid/gas fueled vehicle in assembly
LP gas
Lumber yard, woodworking plant
Magnesium
Miscellaneous combustible storage
Open burning
Open flame/candle
Organic coatings
Place of assembly
Private fire hydrant
Pyrotechnic special effects material
Pyroxylin plastics
Refrigeration equipment
Repair garage, service station
Rooftop heliport
Scrap tire, tire byproduct storage
Spraying/dipping
Tire-rebuilding plant
Waste handling
Wood products
Complaints/Compliments – How To Report
The information below provides the steps on how to report a complaint or compliment.
How to Report
I would like to register a complaint or compliment a police officer regarding a ticket, citation, warning, or other police action.
Compliments: If you see a DFW International Airport Police Officer perform outstanding work, tell us about it. Write a letter to DFW Airport Police P.O. Box 610687, 3600 South 20th Avenue DFW Airport, Texas 75261 or call (972) 973.3533 or email dfwairportpolice@dfwairport.com. Compliments are shared with the employee and placed in the officer’s personnel file. If you are unsure of the officer’s name, describe him/her and list the specific actions or demeanor that impressed you. Include the location, date and time the incident occurred.
Complaints: DPS procedures regarding citizen complaints against law enforcement officers are governed by Texas Government Code Chapter 614, Subsection B, Sections 614.021, .022 and .023 requiring that all complaints be placed in writing and signed by the complainant. Maintaining public confidence demands that the department investigate and properly adjudicate complaints against its employees. The complaint process is structured with several goals:
Identification of employees unfit for employment
Improving service by identifying and correcting sub-standard performance
Assessing department policy and procedures
Protecting employees against false allegations.
The DFW International Airport Police Department accepts all complaints alleging an act or acts which, if proven true, would be a violation of departmental regulations, procedures, rules or a violation of any applicable state law or court decisions. Any person who is the affected party and believes the law or department policy has been violated may file a complaint. Allegations may be submitted in person, by mail, by phone or e-mail. The Department cannot consider your complaint or take action based on your complaint unless it is submitted as required by law. Complaints will be forwarded to the Chief of Police for review and assigned for follow up by Internal Affairs, Human Resources or their supervisor.
A citizen may contact Internal Affairs regarding any complaint by the following In person at 3600 South 20th Avenue DFW Airport, Texas 75261(8:00a.m. - 5:00p.m., Monday through Friday)
Allegations of employment misconduct and personnel complaints are generally not accepted after ninety (90) days following the alleged incident unless special circumstances exist. The DFW Airport Police Service takes all complaints seriously and fully investigates each complaint received. Filing a false complaint against a law enforcement officer is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.
Possible results of an investigation are:
Unfounded: Allegation is false or not factual.
Exonerated: Incident occurred but action was reasonable and prudent or lawful and proper.
Not Sustained: Insufficient evidence or information to prove or disprove the allegation.
Sustained: The allegation is supported by sufficient evidence and may include misconduct not charged in the complaint but disclosed by the investigation. When the investigation finds that the allegations against a police officer are sustained, the Chief of Police may assess disciplinary action ranging from counseling to termination, depending on the seriousness of the infraction.
Ask DFW DPS – A list of our common questions
Find a list of our common questions regarding DFW's Department of Public Safety listed below. For general website feedback and airport-related questions, email DFW at AirportInfoCenter@dfwairport.com. You should receive a response within 72 hours.
FAQs
The following list of commonly asked questions has been compiled. Please click on your topic of interest found below:
I received a traffic or misdemeanor citation. What should I do now?
Instructions on how to proceed are printed on the citation. Information on the Court appearance time and contact information is printed on the citation under “Court Information”
Suspicious drug activity
If you believe you have witnessed suspicious drug activity on DFW Airport property, please call 972 973 3546
I want to anonymously share information about a crime.
I would like to register a complaint or compliment a police officer regarding a ticket, citation, warning, or other police action.
Compliments: If you see a DFW International Airport Police Officer perform outstanding work, tell us about it. Write a letter to DFW Airport Police P.O. Box 610687, 3600 South 20th Avenue, DFW Airport, Texas 75261 or call (972) 973.3533 or email dfwairportpolice@dfwairport.com. Compliments are shared with the employee and placed in the officer’s personnel file. If you are unsure of the officer’s name, describe him/her and list the specific actions or demeanor that impressed you. Include the location, date and time the incident occurred.
Complaints: DPS procedures regarding citizen complaints against law enforcement officers are governed by Texas Government Code Chapter 614, Subsection B, Sections 614.021, .022 and .023 requiring that all complaints be placed in writing and signed by the complainant. Maintaining public confidence demands that the department investigate and properly adjudicate complaints against its employees. The complaint process is structured with several goals:
Identification of employees unfit for employment
Improving service by identifying and correcting sub-standard performance
Assessing department policy and procedures
Protecting employees against false allegations.
The DFW International Airport Police Department accepts all complaints alleging an act or acts which, if proven true, would be a violation of departmental regulations, procedures, rules or a violation of any applicable state law or court decisions. Any person who is the affected party and believes the law or department policy has been violated may file a complaint. Allegations may be submitted in person, by mail, by phone or e-mail. The Department cannot consider your complaint or take action based on your complaint unless it is submitted as required by law. Complaints will be forwarded to the Chief of Police for review and assigned for follow up by Internal Affairs, Human Resources or their supervisor.
A citizen may contact Internal Affairs regarding any complaint by the following in person at 3600 South 20th Avenue DFW Airport, Texas 75261(8:00 a.m. - 5:00 p.m., Monday through Friday)
Allegations of employment misconduct and personnel complaints are generally not accepted after ninety (90) days following the alleged incident unless special circumstances exist. The DFW Airport Police Service takes all complaints seriously and fully investigates each complaint received. Filing a false complaint against a law enforcement officer is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.
Possible results of an investigation are:
Unfounded: Allegation is false or not factual.
Exonerated: Incident occurred but action was reasonable and prudent or lawful and proper.
Not Sustained: Insufficient evidence or information to prove or disprove the allegation.
Sustained: The allegation is supported by sufficient evidence and may include misconduct not charged in the complaint but disclosed by the investigation. When the investigation finds that the allegations against a police officer are sustained, the Chief of Police may assess disciplinary action ranging from counseling to termination, depending on the seriousness of the infraction.
How can I obtain a copy of an accident report?
Traffic accidents reported on the State's form (CR -3) can be purchased online. Visit here.
Information required for purchase: Name of person involved in crash, crash date, crash county, crash city, leave crash ID section blank
For assistance with obtaining a report from the TXDOT website call (972) 973.3542, Monday – Thursday 6:00 a.m. to 4:30 p.m.
For Police reports other than accident reports, see “How can I request public Information or other police reports?” below.
What items can I bring on a flight?
Visit TSA for a complete listing of items approved for flight.
My car was towed. What should I do now?
Contact Euless B&B Wrecker Service at (817) 283 2121 located at 1201 West Euless Blvd., Euless, TX 76040. Arrangements can be made to pick up your vehicle 24 hours a day, 7 days a week.
Tenant Alarm Information
False alarms are counted for each twelve (12) month period commencing on January 1 of each year. After the eighth (8th) alarm and upon written notification to the owner/operator, the Department of Public Safety (DPS) will not respond to the premises of such alarm for a period of ninety (90) days. At the end of the ninety (90) day period, the owner/operator may apply to the Department of Public Safety for reinstatement of the alarm for the remainder of the calendar year. Reinstatement of an alarm requires that the owner/operator provide documentation that said alarm has been repaired and is in proper operational condition; and payment of a $25.00 reinstatement fee.
FALSE SECURITY ALARM CHARGES
FREQUENCY
FEE
1 to 3 occurrences
No Charge
4 to 5 occurrences
$50 per response
6 to 7 occurrences
$75 per response
8 occurrences
$100 per response
Over 8 occurrences
No DPS response
How can I request public information or other police reports?
For those requesting information under the Texas Government Code, Chapter 552, Public Information Act, please click on the link below to print the appropriate form: Request for Public Information Requests must be made in writing by mail, in person, fax, or email.
DFW International Airport Department Legal Department
The DFW Holding Facility is located at DFW Airport DPS Headquarters. The physical address is 3600 South 20th Avenue DFW Airport, Texas 75261. Information may be obtained by contacting the Desk Sergeant at 972 973 3533, 972 973 3508, or 972 973 3539.
I would like to learn more about the Citizen Police Academy.
DFW Police Services hosts two Citizen Police Academies. One in the Spring and one in the Fall. The Academy meets once a week for 12 weeks. Contact prodriguez@dfwairport.com for more information.
Occupant, Owner, Tenant & Customer Fire Safety Training
The DFW Fire Service Department believes that human intervention through education and training will provide DFW Airport with a higher level of fire safety. Occupants, owners, tenants, and customers may request from the Fire Prevention Section education and training classes for employees and guests to educate and train people to prevent and respond appropriately during a fire emergency. Available classes include: Fire Extinguisher Operation, General Fire Safety, Restaurant Fire Safety, Aviation Fueling Safety, Fire Drills, and Emergency Planning. Some of the training offered above is available at no charge. If interested, please contact Fire Suppression at 972 574 5533 or email firemarshal@dfwairport.com.
Burn Awareness and Treatment
As a public service, DFW Fire Services offers the following information on the prevention and treatment of burns. The Fire Department reminds the public that burns of any degree can be serious and often require immediate medical treatment.
Obtaining a Construction Permit
Construction Contractors and other personnel with the intent of performing construction within the Airport boundary must first apply for a permit. Permits are required by the Airport Fire Code that constitute permission to engage in any of the following:
- Maintain, store, or handle materials
- Conduct processes which produce conditions hazardous to life or property
- Install equipment utilized in connection with such activities
- Install or modify any fire protection system or equipment or any other construction, equipment installation, or modification. If you have questions, please call 972 574 5533 or e-mail firemarshal@dfwairport.com.
Medical Billing Questions
Billing and record services for medical emergencies occurring within DFW Airport are provided by Intermedix Technologies, Inc. They can be contacted at
PO Box 940249
Houston, Texas 77094-7249
888 735 9559
866 579 8325 Fax
Medical Billing Schedules
For a complete listing of costs associated with DFW Medical Services, please click here.
Contact
Below is important contact information to the DFW Department of Public Safety
Contact
For emergencies on Airport property, please call 911.
For general Department of Public Safety Information:
Street Address:
3600 South 20th Avenue
DFW Airport, Texas 75261
Mailing Address:
P.O. Box 610687
DFW Airport, TX 75261
General phone number: (972) 973-5655 General fax number: (972) 973-3459
Police Report
A police report can only be filed online if it is one of the following:
On Friday, February 14, 1997, Corporal Barreda of the DFW International Airport Department of Public Safety was traveling on his motorcycle when a shuttle bus suddenly pulled into oncoming traffic without warning. Corporal Barreda attempted to avoid the collision, but was forced into laying down his motorcycle and consequently slid underneath the vehicle.
Corporal Barreda was flown to a nearby hospital where he tragically died an hour later. He is survived by his wife and daughter.
“He loved his job. One of the things he stood for and one thing he liked to do was to help others.”
Maria Barreda, Mother of Corporal Barreda.
At only 26 years old, Corporal Barreda’s sacrifice is the ultimate tribute to his family and fellow officers. In honor of this sacrifice, the agency’s new indoor range was named in memory of the fallen officer and to signify his sense of service to the DFW Airport community.
“I can’t think of anything that would make Rick happier than to have this facility named in his honor.”
Alvy Dodson, Former Director of Public Safety, May 28, 1997
Mission Statement
To reduce the risk of fire and life safety hazards through excellence in research, engineering, education, code enforcement, investigations, and setting the standards for the aviation industry.
DFW offers a globally recognized training program along with competitive salaries and benefits including medical, disability, retirement, life insurance and many more. Learn about the opportunities that DFW can offer in a career in public safety.
Join DFW Police
Joining the police force at DFW is a law enforcement position with a huge opportunity – serving and securing more than 70 million passengers safety each year. Learn more about our police career opportunities today.
Join DFW Fire
Join the firefighters at DFW and discover a huge opportunity. It’s one of the world’s foremost firefighter training programs, offering experienced instructors and state-of-the-art equipment. Learn more about our fire career opportunities today.
Be a hero to over 60 million people
Join an internationally renowned department of Public Safety at DFW Airport. Become a DFW Police Officer.
DFW Police
The police department at DFW International Airport serves more than 70 million passengers each year. They cover and patrol more than 17,000 acres buzzing with activity from air travel traffic, retailers and manufacturers.
Our police officers are dedicated to providing the highest standards of public safety to the traveling public. The DFW Airport Police relies on the latest technologies and training techniques to ensure safety. Patrol, Investigations, Canine/Explosive Ordnance Disposal, SWAT, and traffic enforcement are just a few of the responsibilities assigned to this department.
Career Opportunities
Our open police jobs give you an opportunity like no other. We are recruiting police officers – both new recruits and experienced officers.
You’ve found a truly unique law enforcement career opportunity at DFW – where else could you serve and protect people travelling from all over the world in one place?
Join an internationally renowed department of Public Safety at DFW Airport. Become a DFW Airport firefighter.
DFW Fire
The fire department at DFW Airport helps to oversee the safety of more than 70 million airline passengers per year. Our fire fighters are focused on aircraft rescue training, fire prevention and emergency medical services. We have more than 200 officers dedicated to providing the highest standards of public safety to the traveling public.
DFW is also home to one of the world’s foremost firefighter training programs, offering experienced instructors, extensive training and state-of-the-art equipment. Our firefighters are continuosly trained at DFW Airport’s Fire Training Research Center, one of the world’s leading airport fire training facilities.
Career Opportunities
Our open firefighter jobs give you an opportunity like no other.
If you’ve been on a firefighter job search, you’ve found some truly unique fire safety careers – where else could you serve and protect people traveling from all over the world in one place? We offer excellent benefits and high paying jobs.
Fire Prevention Fire Prevention ensures that processes, structures, and facilities are designed and planned to provide a safe and acceptable level of fire risk. This section seeks to monitor activities on Airport property through a process of plan or design submittals and reviews.
Fire Rescue The mission of the Fire Rescue Division is to provide the DFW Airport community with dedicated firefighters committed to excellence in professional services, customer service, and utilization of technology and effective partnerships.
Emergency Medical Services
The mission of the Emergency Medical Services Division is to provide exceptional pre-hospital medical care in both routine aviation and mass casualty environments by applying superior technical skills, compassion and professionalism.
All fire suppression personnel are trained to the basic Emergency Medical Technician level. More than two dozen paramedics staff the DPS EMS division.
Career Development
It is the mission of the Career Development Division to provide state-of-the-art emergency services training and to hire qualified and diverse employees who will exceed our customers’ expectations.
DFW Fire Services offers the finest training programs, recognized around the world for excellence. DFW firefighters, as well as those from other cities and countries, come to learn about firefighting techniques and skills in the unique circumstances found in an airport environment.
DFW Fire Training Research Center
DFW Fire Training Research Center at DFW International Airport offers firefighting professionals an opportunity to earn firefighter continuing education credit at one of the world’s foremost firefighter training centers taught by experienced instructors using state-of-the-art equipment.
You can become skilled in aircraft rescue training, learn on our trainers including the A380 and our proprietary software featuring an airport firefighter simulator, and much more. Plus, we offer online courses so you can earn firefighter online CE credit.
FTRC Color Guard
DFW Airport Fire Services maintains a Color Guard team which serves its members, sister agencies, and the airport community. Typical activities include memorial services, flag presentation for special occasions, and dignitary receptions.
DFW Department of Public Safety's Security Services
It is the mission of the DFW Special Services to ensure the protection of life and property through the effective and efficient delivery of professional service to the airport community.
DFW Security Services
Our Vision It is the mission of the DFW Special Services to ensure the protection of life and property through the effective and efficient delivery of professional service to the airport community.
Director of Public Safety – Alan Black 972-973-3500
AVP Special Services – Michael Crook 972-973-3501
Emergency Management – Michael Crook 972-973-3501
Public Safety Communications (911) – Stephanie Lane 972-973-3485
Airport Security Division – Barry Stevens 972-973-4662
It is the mission of the Access Control Office (ACO) to provide fingerprinting, badging, SIDA training, Air Operations Area (AOA) vehicle permits/devices, and key issuance services to qualified Airport users in an expeditious manner, while maintaining a level of reliability exceeding the expectations of our customers and governing agencies. For forms and detailed information, please click here.
Permits
Obtaining a permit may require an inspection prior to receiving a permit. As an example, permits are required for the use of compressed gas, storage of hazardous materials, and the use of tents on Airport property. Please click here for a list of all items requiring a permit. If you have questions, please call 972 973 3580 or e-mail firemarshal@dfwairport.com.
There are four basic types of inspections:
Scheduled Inspections
Complaint Inspections
Requested Inspections
Construction Inspections
In addition to issuing permits and conducting inspections, Fire Prevention is also responsible for conducting fire investigations. Requests for records and investigation status should be directed to the DFW Airport Legal Department by calling 972 973 5486 or e-mailing legal@dfwairport.com.
Fire Prevention also engages in fire safety education for the general public. Presentations are offered in such subjects as use of fire extinguishers, general fire safety, or commercial cooking hazards. For more information, please call 972 973 3580 or e-mail firemarshal@dfwairport.com.
Activities Requiring a Permit from Fire Prevention Bureau:
Fire Alarm System
Welding/cutting
Change-of-Use Permit
Explosives
Flammable & Combustible Liquids Storage
Temporary membrane structure, tent, or canopy
Use of Aerosol Products
Other Activities Also Requiring a Permit:
Amusement building
Aviation facility
Battery system
Carnival/Fair
Cellulose nitrate film
Combustible dust producing operation
Combustible fibers
Compressed gas
Covered mall building
Cryogenic fluid
Dry cleaning plant
Exhibit/Trade Show
Fire hydrants & valves
Floor finishing
Fruit/Crop ripening
Fumigation/Thermal insecticidal fogging
Hazardous materials
High-piled storage
Hot work operation
HPM Facility
Industrial oven
Liquid/gas fueled vehicle in assembly
LP gas
Lumber yard, woodworking plant
Magnesium
Miscellaneous combustible storage
Open burning
Open flame/candle
Organic coatings
Place of assembly
Private fire hydrant
Pyrotechnic special effects material
Pyroxylin plastics
Refrigeration equipment
Repair garage, service station
Rooftop heliport
Scrap tire, tire byproduct storage
Spraying/dipping
Tire-rebuilding plant
Waste handling
Wood products
Complaints/Compliments – How To Report
The information below provides the steps on how to report a complaint or compliment.
How to Report
I would like to register a complaint or compliment a police officer regarding a ticket, citation, warning, or other police action.
Compliments: If you see a DFW International Airport Police Officer perform outstanding work, tell us about it. Write a letter to DFW Airport Police P.O. Box 610687, 3600 South 20th Avenue DFW Airport, Texas 75261 or call (972) 973.3533 or email dfwairportpolice@dfwairport.com. Compliments are shared with the employee and placed in the officer’s personnel file. If you are unsure of the officer’s name, describe him/her and list the specific actions or demeanor that impressed you. Include the location, date and time the incident occurred.
Complaints: DPS procedures regarding citizen complaints against law enforcement officers are governed by Texas Government Code Chapter 614, Subsection B, Sections 614.021, .022 and .023 requiring that all complaints be placed in writing and signed by the complainant. Maintaining public confidence demands that the department investigate and properly adjudicate complaints against its employees. The complaint process is structured with several goals:
Identification of employees unfit for employment
Improving service by identifying and correcting sub-standard performance
Assessing department policy and procedures
Protecting employees against false allegations.
The DFW International Airport Police Department accepts all complaints alleging an act or acts which, if proven true, would be a violation of departmental regulations, procedures, rules or a violation of any applicable state law or court decisions. Any person who is the affected party and believes the law or department policy has been violated may file a complaint. Allegations may be submitted in person, by mail, by phone or e-mail. The Department cannot consider your complaint or take action based on your complaint unless it is submitted as required by law. Complaints will be forwarded to the Chief of Police for review and assigned for follow up by Internal Affairs, Human Resources or their supervisor.
A citizen may contact Internal Affairs regarding any complaint by the following In person at 3600 South 20th Avenue DFW Airport, Texas 75261(8:00a.m. - 5:00p.m., Monday through Friday)
Allegations of employment misconduct and personnel complaints are generally not accepted after ninety (90) days following the alleged incident unless special circumstances exist. The DFW Airport Police Service takes all complaints seriously and fully investigates each complaint received. Filing a false complaint against a law enforcement officer is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.
Possible results of an investigation are:
Unfounded: Allegation is false or not factual.
Exonerated: Incident occurred but action was reasonable and prudent or lawful and proper.
Not Sustained: Insufficient evidence or information to prove or disprove the allegation.
Sustained: The allegation is supported by sufficient evidence and may include misconduct not charged in the complaint but disclosed by the investigation. When the investigation finds that the allegations against a police officer are sustained, the Chief of Police may assess disciplinary action ranging from counseling to termination, depending on the seriousness of the infraction.
Ask DFW DPS – A list of our common questions
Find a list of our common questions regarding DFW's Department of Public Safety listed below. For general website feedback and airport-related questions, email DFW at AirportInfoCenter@dfwairport.com. You should receive a response within 72 hours.
FAQs
The following list of commonly asked questions has been compiled. Please click on your topic of interest found below:
I received a traffic or misdemeanor citation. What should I do now?
Instructions on how to proceed are printed on the citation. Information on the Court appearance time and contact information is printed on the citation under “Court Information”
Suspicious drug activity
If you believe you have witnessed suspicious drug activity on DFW Airport property, please call 972 973 3546
I want to anonymously share information about a crime.
I would like to register a complaint or compliment a police officer regarding a ticket, citation, warning, or other police action.
Compliments: If you see a DFW International Airport Police Officer perform outstanding work, tell us about it. Write a letter to DFW Airport Police P.O. Box 610687, 3600 South 20th Avenue, DFW Airport, Texas 75261 or call (972) 973.3533 or email dfwairportpolice@dfwairport.com. Compliments are shared with the employee and placed in the officer’s personnel file. If you are unsure of the officer’s name, describe him/her and list the specific actions or demeanor that impressed you. Include the location, date and time the incident occurred.
Complaints: DPS procedures regarding citizen complaints against law enforcement officers are governed by Texas Government Code Chapter 614, Subsection B, Sections 614.021, .022 and .023 requiring that all complaints be placed in writing and signed by the complainant. Maintaining public confidence demands that the department investigate and properly adjudicate complaints against its employees. The complaint process is structured with several goals:
Identification of employees unfit for employment
Improving service by identifying and correcting sub-standard performance
Assessing department policy and procedures
Protecting employees against false allegations.
The DFW International Airport Police Department accepts all complaints alleging an act or acts which, if proven true, would be a violation of departmental regulations, procedures, rules or a violation of any applicable state law or court decisions. Any person who is the affected party and believes the law or department policy has been violated may file a complaint. Allegations may be submitted in person, by mail, by phone or e-mail. The Department cannot consider your complaint or take action based on your complaint unless it is submitted as required by law. Complaints will be forwarded to the Chief of Police for review and assigned for follow up by Internal Affairs, Human Resources or their supervisor.
A citizen may contact Internal Affairs regarding any complaint by the following in person at 3600 South 20th Avenue DFW Airport, Texas 75261(8:00 a.m. - 5:00 p.m., Monday through Friday)
Allegations of employment misconduct and personnel complaints are generally not accepted after ninety (90) days following the alleged incident unless special circumstances exist. The DFW Airport Police Service takes all complaints seriously and fully investigates each complaint received. Filing a false complaint against a law enforcement officer is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.
Possible results of an investigation are:
Unfounded: Allegation is false or not factual.
Exonerated: Incident occurred but action was reasonable and prudent or lawful and proper.
Not Sustained: Insufficient evidence or information to prove or disprove the allegation.
Sustained: The allegation is supported by sufficient evidence and may include misconduct not charged in the complaint but disclosed by the investigation. When the investigation finds that the allegations against a police officer are sustained, the Chief of Police may assess disciplinary action ranging from counseling to termination, depending on the seriousness of the infraction.
How can I obtain a copy of an accident report?
Traffic accidents reported on the State's form (CR -3) can be purchased online. Visit here.
Information required for purchase: Name of person involved in crash, crash date, crash county, crash city, leave crash ID section blank
For assistance with obtaining a report from the TXDOT website call (972) 973.3542, Monday – Thursday 6:00 a.m. to 4:30 p.m.
For Police reports other than accident reports, see “How can I request public Information or other police reports?” below.
What items can I bring on a flight?
Visit TSA for a complete listing of items approved for flight.
My car was towed. What should I do now?
Contact Euless B&B Wrecker Service at (817) 283 2121 located at 1201 West Euless Blvd., Euless, TX 76040. Arrangements can be made to pick up your vehicle 24 hours a day, 7 days a week.
Tenant Alarm Information
False alarms are counted for each twelve (12) month period commencing on January 1 of each year. After the eighth (8th) alarm and upon written notification to the owner/operator, the Department of Public Safety (DPS) will not respond to the premises of such alarm for a period of ninety (90) days. At the end of the ninety (90) day period, the owner/operator may apply to the Department of Public Safety for reinstatement of the alarm for the remainder of the calendar year. Reinstatement of an alarm requires that the owner/operator provide documentation that said alarm has been repaired and is in proper operational condition; and payment of a $25.00 reinstatement fee.
FALSE SECURITY ALARM CHARGES
FREQUENCY
FEE
1 to 3 occurrences
No Charge
4 to 5 occurrences
$50 per response
6 to 7 occurrences
$75 per response
8 occurrences
$100 per response
Over 8 occurrences
No DPS response
How can I request public information or other police reports?
For those requesting information under the Texas Government Code, Chapter 552, Public Information Act, please click on the link below to print the appropriate form: Request for Public Information Requests must be made in writing by mail, in person, fax, or email.
DFW International Airport Department Legal Department
The DFW Holding Facility is located at DFW Airport DPS Headquarters. The physical address is 3600 South 20th Avenue DFW Airport, Texas 75261. Information may be obtained by contacting the Desk Sergeant at 972 973 3533, 972 973 3508, or 972 973 3539.
I would like to learn more about the Citizen Police Academy.
DFW Police Services hosts two Citizen Police Academies. One in the Spring and one in the Fall. The Academy meets once a week for 12 weeks. Contact prodriguez@dfwairport.com for more information.
Occupant, Owner, Tenant & Customer Fire Safety Training
The DFW Fire Service Department believes that human intervention through education and training will provide DFW Airport with a higher level of fire safety. Occupants, owners, tenants, and customers may request from the Fire Prevention Section education and training classes for employees and guests to educate and train people to prevent and respond appropriately during a fire emergency. Available classes include: Fire Extinguisher Operation, General Fire Safety, Restaurant Fire Safety, Aviation Fueling Safety, Fire Drills, and Emergency Planning. Some of the training offered above is available at no charge. If interested, please contact Fire Suppression at 972 574 5533 or email firemarshal@dfwairport.com.
Burn Awareness and Treatment
As a public service, DFW Fire Services offers the following information on the prevention and treatment of burns. The Fire Department reminds the public that burns of any degree can be serious and often require immediate medical treatment.
Obtaining a Construction Permit
Construction Contractors and other personnel with the intent of performing construction within the Airport boundary must first apply for a permit. Permits are required by the Airport Fire Code that constitute permission to engage in any of the following:
- Maintain, store, or handle materials
- Conduct processes which produce conditions hazardous to life or property
- Install equipment utilized in connection with such activities
- Install or modify any fire protection system or equipment or any other construction, equipment installation, or modification. If you have questions, please call 972 574 5533 or e-mail firemarshal@dfwairport.com.
Medical Billing Questions
Billing and record services for medical emergencies occurring within DFW Airport are provided by Intermedix Technologies, Inc. They can be contacted at
PO Box 940249
Houston, Texas 77094-7249
888 735 9559
866 579 8325 Fax
Medical Billing Schedules
For a complete listing of costs associated with DFW Medical Services, please click here.
Contact
Below is important contact information to the DFW Department of Public Safety
Contact
For emergencies on Airport property, please call 911.
For general Department of Public Safety Information:
Street Address:
3600 South 20th Avenue
DFW Airport, Texas 75261
Mailing Address:
P.O. Box 610687
DFW Airport, TX 75261
General phone number: (972) 973-5655 General fax number: (972) 973-3459
Police Report
A police report can only be filed online if it is one of the following:
On Friday, February 14, 1997, Corporal Barreda of the DFW International Airport Department of Public Safety was traveling on his motorcycle when a shuttle bus suddenly pulled into oncoming traffic without warning. Corporal Barreda attempted to avoid the collision, but was forced into laying down his motorcycle and consequently slid underneath the vehicle.
Corporal Barreda was flown to a nearby hospital where he tragically died an hour later. He is survived by his wife and daughter.
“He loved his job. One of the things he stood for and one thing he liked to do was to help others.”
Maria Barreda, Mother of Corporal Barreda.
At only 26 years old, Corporal Barreda’s sacrifice is the ultimate tribute to his family and fellow officers. In honor of this sacrifice, the agency’s new indoor range was named in memory of the fallen officer and to signify his sense of service to the DFW Airport community.
“I can’t think of anything that would make Rick happier than to have this facility named in his honor.”
Alvy Dodson, Former Director of Public Safety, May 28, 1997
Mission Statement
To reduce the risk of fire and life safety hazards through excellence in research, engineering, education, code enforcement, investigations, and setting the standards for the aviation industry.
