How To Register a Complaint or Compliment

To register a complaint or compliment for a police officer regarding a ticket, citation, warning, or other police action:

• Compliments: If you see a DFW International Airport Police Officer perform outstanding work, tell us about it. Write a letter to DFW Airport Police Criminal Investigations, Attn: Professional Standards, P.O. Box 610687, 3600 South 20th Avenue DFW Airport, Texas 75261 or call (972) 973.3533 or email dpsprofessionalstandards@dfwairport.com. Compliments are shared with the employee and placed in the officer’s personnel file. If you are unsure of the officer’s name, describe him/her and list the specific actions or demeanor that impressed you. Include the location, date and time the incident occurred.

• Complaints: DPS procedures regarding citizen complaints against law enforcement officers are governed by Texas Government Code Chapter 614, Subsection B, Sections 614.021, .022 and .023 requiring that all complaints be placed in writing and signed by the complainant. Maintaining public confidence demands that the department investigate and properly adjudicate complaints against its employees.

The complaint process is structured with several goals:

• Identification of employees unfit for employment
• Improving service by identifying and correcting sub-standard performance
• Assessing department policy and procedures
• Protecting employees against false allegations.

The DFW International Airport Police Department accepts all complaints alleging an act or acts which, if proven true, would be a violation of departmental regulations, procedures, rules or a violation of any applicable state law or court decisions. Any person who is the affected party and believes the law or department policy has been violated may file a complaint. Allegations may be submitted in person, by mail, by phone or e-mail. The Department cannot consider your complaint or take action based on your complaint unless it is submitted as required by law. Complaints will be forwarded to Professional Standards for review and assigned for follow up.

A citizen may contact Professional Standards Investigator regarding any complaint by the following: In-person 3600 South 20th Avenue, DFW Airport, Texas 75261 8:00 a.m. - 5:00 p.m., Monday through Friday

By Phone: +1-972-973-3546

By Email: dpsprofessionalstandards@dfwairport.com

By Mail: DFW Airport Police Criminal Investigations, Attn: Professional Standards , P.O. Box 610687, DFW Airport, TX 75261-0687

• Allegations of employment misconduct and personnel complaints are generally not accepted after ninety (90) days following the alleged incident unless special circumstances exist. The DFW Airport Police Service takes all complaints seriously and fully investigates each complaint received. Filing a false complaint against a law enforcement officer is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.

Possible results of an investigation are:

• Unfounded: The investigation determined the allegation is false or not factual.
• Exonerated: The investigation revealed the incident occurred, but the employee’s actions were justified, lawful, and proper.
• Sustained: The investigation disclosed a preponderance of evidence in support of an allegation or policy violation. If the investigation finds that the allegations against a police officer are sustained, the Chief of Police may assess disciplinary action ranging from counseling to termination, depending on the seriousness of the infraction.

• Traffic accidents reported on the State's form (CR -3) can be purchased online. Please obtain more information here.
• Information required for purchase: Name of person involved in crash, crash date, crash county, crash city, leave crash ID section blank
• For assistance with obtaining a report from the TXDOT website call +1-972-973-3542, Monday – Thursday 6:00 a.m. to 4:30 p.m.

Contact Euless B&B Wrecker Service at +1-817-283-2121 located at 1201 West Euless Blvd., Euless, TX 76040.

Arrangements can be made to pick up your vehicle 24 hours a day, 7 days a week.

False alarms are counted for each twelve (12) month period commencing on January 1 of each year. After the eighth (8th) alarm and upon written notification to the owner/operator, the Department of Public Safety (DPS) will not respond to the premises of such alarm for a period of ninety (90) days. At the end of the ninety (90) day period, the owner/operator may apply to the Department of Public Safety for reinstatement of the alarm for the remainder of the calendar year. Reinstatement of an alarm requires that the owner/operator provide documentation that said alarm has been repaired and is in proper operational condition; and payment of a $25.00 reinstatement fee.

False Security Alarm Charges

• 1 to 3 occurrences: No Charge
• 4 to 5 occurrences: $50 per response
• 6 to 7 occurrences: $75 per response
• 8 occurrences: $100 per response
• Over 8 occurrence: No DPS response

For those requesting information under the Texas Government Code, Chapter 552, Public Information Act, please click on the link below to print the appropriate form:

Request for Public Information Requests must be made in writing by mail, in person, fax, or email.

DFW International Airport Department Legal Department P.O. Box 619428 DFW Airport, Texas 75261

• Fax: +1-972-973-5481
• Email: dfwairportpolice@dfwairport.com
• Questions: +1-972-973-5480

The DFW Holding Facility is located at DFW Airport DPS Headquarters.

The physical address is 3600 South 20th Avenue DFW Airport, Texas 75261. Information may be obtained by contacting the Desk Sergeant at +1-972-973-3533, +1-972-973-3508, or +1-972-973-3539.

DFW Police Services hosts two Citizen Police Academies. One in the Spring and one in the Fall. The Academy meets once a week for 12 weeks. Contact prodriguez@dfwairport.com for more information.

Billing and record services for medical emergencies occurring within DFW Airport are provided by Intermedix Technologies, Inc.

Contact them at: PO Box 940249 Houston, Texas 77094-7249 +1-888-735-9559

Medical Billing Schedules For a complete listing of costs associated with DFW Medical Services, please visit the Investors/Financials page.