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DFW Airport Newsroom

DFW Airport’s Lost and Found: A Lifeline for Summer Travelers on the Fly

DFW AIRPORT, Texas, June 24, 2024

If you lose a personal item when traveling to, from or through DFW Airport this summer, there is a good chance you’ll get it back. That’s because the airport implemented an artificial intelligence-driven image recognition system five years ago, which has resulted in an impressive average daily return rate of about 90 percent.

DFW partners with Hallmark Aviation to deliver this innovative program. Since its inception in 2019, DFW’s Lost and Found program has restored more than 40,000 missing items to their rightful owners.

Here’s how it works. DFW’s Lost and Found staff conducts daily sweeps across the airport in search of lost items. When a lost item makes its way into DFW’s Lost and Found, it is cataloged and categorized in the online system, streamlining the process for both staff and travelers. The innovative technology automatically identifies the type and color of found items, even capturing details like brand, serial numbers, and information from IDs. Travelers can access the system around the clock as soon as they realize they have misplaced something. This approach improves accessibility and immediacy, while minimizing return time. Once an item is found, customers are given the option of in-person pick-up or having the item shipped to their home address.

If you are traveling this summer for business or pleasure, here are a few helpful tips for a smooth travel experience:

Plan your journey – Using the Plan page on DFW Airport’s website, you can find information on Airlines, security checkpoints, and other passenger amenities. Being more prepared for your journey will help keep you more organized and relaxed, reducing the risk of misplacing personal items.

Book your parking early – You can pay for your parking in advance by visiting our Prebooked Parking page. The earlier you book the more you save.

Arrive early – Be sure to arrive at least two hours early for a domestic or international flight. You can easily find your gate information from your Airline or from the DFW Airport App. Arriving early reduces stress and helps reduce the chance of forgetting personal items on the way to your gate.

Lost and Found Main Pic

About Dallas Fort Worth International Airport: Dallas Fort Worth International Airport (DFW) is one of the world’s busiest and most connected airports. Celebrating 50 years of service in 2024, DFW is proud to be not only a major port for North America but also a vital community asset. Centered between its owner cities of Dallas and Fort Worth, Texas, it serves as a major economic engine generating jobs and attracting businesses. DFW is committed to providing exceptional customer service and in 2023 was named the best large airport for customer satisfaction in North America by Airports Council International. A leader in sustainability, DFW is the world’s largest and North America’s first carbon-neutral airport. In 2023, DFW Airport served over 80 million passengers and offered more than 250 global destinations. For more information, visit the DFW website or download the DFW Mobile App for iOS and Android devices.

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