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Frequently Asked Questions
Board the purple shuttle at any of the designated RCC stops outside your terminal.
DFW uses a shared system. All rental car customers board a purple RCC shuttle, one shuttle serves all companies.
Shuttles run 24/7, 365 days a year, with service every 8 minutes.
Call the shuttle team at 972.574.7878
The shuttle is free for all rental car customers.
Yes, all shuttles are ADA accessible. Let your driver know if you need assistance.
Wait at the upper-level curb of the rental car facility next to the letter corresponding to your terminal. Shuttles arrive every 8 minutes.
The ride takes approximately 7–10 minutes, depending on your terminal.
Each terminal has 2–3 drop-off zones based on airline and gate. Look for signs when arriving.
You’ll be dropped off on the lower level, where all rental car counters are located.
Yes, pets must be in carriers. Service animals are always welcome.
All rental car counters are located on the lower level of the RCC.
Email the team at rentalcarbus@dfwairport.com