Frequently Asked Questions

I parked at Remote, how do I get back to my car?

Remote buses take passengers from the terminals to parking lot(s)

I forgot if I parked at Remote North or South?

Please call Courtesy Patrol for assistance at 972.973.3800

Where are the Remote Shuttle Stops?

All stops for Remote Shuttle are on the lower level 1 for all Terminals. Using the DFW app shuttle tracker, select “Find nearest Stop” and the app will provide the location of the nearest pick-up location.

What time(s) does the shuttle pick-up?

Shuttles arrive every 18 – 20 minutes after 4 am. Before 4 am, please call 972.973.3838

Is there shuttle service, after hours (1:00 am – 4:00 am)

Yes, please call 972.973.3838

I forgot where I parked my car?

Please call Courtesy Patrol for assistance at 972.973.3900

I lost or left something on the shuttle, who can I contact?

Please call the dispatch office at 972.973.3838 for same day notice; after 24 hrs. please call DFW Airport Lost and Found at 972.973.4420

How much is the bus fare?

All airport shuttle services are complimentary with airport parking

Are the buses accessible?

All Shuttles are ADA accessible

I want to report a shuttle driver.

Please email remotebus@dfwairport.com and provide details such as time, bus number and/or driver name

I see several shuttles. How do I know which one I need?

Remote Shuttles are the yellow buses

I want to compliment shuttle driver. Where can I send my comments?

Please email remotebus@dfwairport.com and provide details such as time, bus number and/or driver name

What are the hours of operation for the shuttle service?

Shuttles are available 24/7.

How long does it take for the shuttle to go between terminals?

Times vary depending on your location and destination. Please use the Shuttle Tracker in the DFW app for ride time estimates or visit https://www.dfwairport.com/shuttles/ to access our shuttle tracker tool.

Can I take the shuttle if I have pets with me?

Yes, please secure all pets for their safety.

How do I track my shuttle?

Scan the QR code found at each shuttle stop or visit https://www.dfwairport.com/shuttles/ to access our shuttle tracker tool.