Frequently Asked Questions

I parked at the Express parking lot. How do I get back to my car?

Express shuttle takes passengers from the terminal to the lot and to their car.

Where are Express Stops?

All stops for Express are on the lower level 1 for all Terminals. Select “Find nearest Stop” and the app will provide the location of the nearest pick-up location.

What time(s) does the shuttle pick-up?

Shuttles arrive every 15 minutes after 5 am. Before 5 am, please call 972.574.7500

Is there shuttle service, after hours (1:00 am – 5:00 am)

Yes, please call 972.574.7500

I forgot where I parked my car?

Please call Courtesy Patrol for assistance at 972.973.3900

I lost or left something on the shuttle, who can I contact?

Please call the dispatch office at 972.574.7500 for same day notice; after 24 hrs. please call DFW Airport Lost and Found at 972.973.4420

How much is the bus fare?

All airport shuttle services are complimentary with airport parking

Are the buses accessible?

All Shuttles are ADA accessible

I want to report a shuttle driver.

Please email expressbus@dfwairport.com and provide details such as time, bus number and/or driver name

I see several shuttles. How do I know which one I need?

Express are the blue shuttles

I want to compliment shuttle driver. Where can I send my comments?

Please email expressbus@dfwairport.com and provide details such as time, bus number and/or driver name

What are the hours of operation for the shuttle service?

Shuttles are available 24/7.

How long does it take for the shuttle to go between terminals?

10 – 20 minutes depending on your destination, please use the Shuttle Tracker in the DFW app for ride time estimates or visit https://www.dfwairport.com/shuttles/ to access our shuttle tracker tool.

Can I take the shuttle if I have pets with me?

Yes, please secure all pets for their safety.

How do I track my shuttle?

Scan the QR code found at each shuttle stop or visit https://www.dfwairport.com/shuttles/ to access our shuttle tracker tool.