Thank you to Norma Joffe, one of our ambassador volunteer team members, for going above and beyond!
From her volunteer podium in Terminal D, Norma spotted a customer's passport on the floor. She quickly coordinated with American Airlines to find the customer and reunite them with their passport. When she discovered the rightful owner had already moved on to Terminal C, Norma went to Terminal C between shifts to find them. After scouring the terminal, she found the passport's owner, who was on her way to Rome for her 30th wedding anniversary, and very relieved and grateful for Norma's efforts.
Thank you for being you, Norma! 🧡 We are proud to have you as part of our #OneDFW team and love the way you went on a quest to make sure a customer's trip was saved.