Nominate

Below are some examples of ways employees can be seen going above and beyond to assist customers, either directly or indirectly.

• A Customer Experience team member assists a customer in finding their child’s lost stuffed animal by helping the customer retrace their steps and assisting with looking for the toy.
• A custodian sees a customer having difficulty communicating in their native language. They step in to assist in translating for the customer.
• A concessionaire employee is walking through the terminal to get to work when they see a confused customer looking for something to eat. The employee advises what is nearby and then shows the customer how to use the Information Screens to locate different food and beverage options.
• A wheelchair pusher notices that a door connecting the secured side of the terminal to the non-secured side of the terminal is not closing properly. The employee calls in and reports the door issue to the Airport IOC and stands by until someone from Maintenance arrives on scene to assist.
• A ramp level airline employee identifies that a passenger’s luggage has been placed at an incorrect gate. Recognizing the flight for the luggage will soon be departing, the employee takes the luggage to the correct gate, ensuring the customer will have their luggage upon arriving at their destination.

All examples above enhance the customer experience, some in a personal way and some by keeping the customer in mind while indirectly assisting them. All employees at all levels can submit a recognition form for any other employee.

Employees who are recognized through the #OneDFW online form submission will be entered into a quarterly drawing for various rewards. Quarterly drawings will follow the below schedule.

• July Drawing: April – June Submissions
• October Drawing: July – September Submissions
• January Drawing: October – December Submissions
• April Drawing: January – March Submissions