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Congratulations to one of our quarterly winners, Vanessa!

After a storm, Vanessa encountered an older passenger who had been stranded in Dallas for a couple of days. She didn’t speak English, was scared and staying at the Hyatt Regency for the night while her husband came to pick her up. Vanessa guided the passenger to her destination, reassured and comforted her. In the end, the customer gave Vanessa a big grateful hug because she felt so much better.

Lourdes (Vanessa) V. Chavez

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