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Ambassadors

Volunteer at the world’s premier Superhub

As a DFW Airport Ambassador, your warm smile is the beginning of a fulfilling journey for the more than 73 million people visiting each year. Make new friends, create community and be a part of everlasting memories.

Become a Volunteer Today!

When you smile, we smile with you.

Every day, DFW Airport Ambassadors provide vital customer assistance, informing, greeting and directing thousands of travelers from all over the world. The ambassadors direct and help the many connecting passengers to the world, helping make DFW the connection of choice.

DFW Ambassadors help passengers find their gate and terminal, locate amenities, understand transportation options, provide information on North Texas attractions, and more.

Ambassadors are dressed in gray and orange and are stationed at the terminal information centers throughout the terminal and are always ready to lend a hand.

Ambassadors

  • Make new friends
  • Learn new skills
  • Flexible volunteer shifts
  • Attend Ambassador social events, virtual or in-person
  • Receive free parking while you volunteer
  • Uniform and training provided
  • Ambassador service recognition

Qualifications and commitment

  • Volunteer for at least one shift per calendar week
  • You delight in providing an exceptional customer experience and interacting with people
  • Use technology to guide Airport customers
  • Adhere to health and safety protocols, according to DFW policy
  • Attend ongoing training and follow the Ambassador Volunteer Handbook guidelines
  • Familiarity with airports and use of mobile device technology is a plus
  • Multilingual is a plus

Click here for more information.

Navigators

What will you do as a Navigator volunteer?

  • Assist customers with directions and information within the Terminals
  • Use technology to guide airport customers
  • Answer questions about the Airport’s amenities, dining, retail, and transportation options
  • Provide direction to gates and Terminals
  • Earn community service hours and learn new skills

Qualifications and commitment

  • Enjoys learning from and interacting with people
  • Attend ongoing training and follow the Ambassador Volunteer Handbook guidelines
  • Must be between the ages of 16 and 18, or until 22 years of age if pursuing higher education
  • Actively volunteer for at least one year
  • Complete a minimum of 2 shifts per calendar month

Click here for more information.