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Traveler Information

DFW Airport Coronavirus COVID-19 Banner Image Landing Page

Our Latest Update

DFW Airport is safe, secure and ready for you. 

Our customers, employees and partners are our top priority at DFW Airport. We are evolving our processes to focus on your well-being and ensure your experience at DFW remains thoughtful, comfortable and welcoming. We warmly welcome everyone, strive to deliver excellence, and work hard to surprise and delight you on every visit. This commitment to our customers, colleagues and community partners will never change.
 
We continue to work closely with federal, state and local public health partners to support efforts to mitigate the spread of the virus and ensure the safety of everyone at DFW Airport.
 
It’s our commitment to work together on our path forward.

Impacts/Closures

Some air service and terminal services have been impacted by efforts to prevent the spread of the coronavirus.
  • Flights:
    • Air service at DFW has been impacted, including the suspension of various international flights. We recommend customers to contact their airline. View list of airlines at DFW.
  • Security:
    • TSA closed the following checkpoints: A12, A35, B9, C10, C30, E16, E33, D18, D30
    • View open checkpoints and live wait times on our security page or on DFW's mobile app, iOS or Android 
  • Parking
    • Free terminal parking for all healthcare workers is provided until May 31. For more details, please visit our Prepaid Parking FAQ page on how to redeem.
    • Prepaid Parking modifications or cancellations can be made at least 1 hour in advance of your booking arrival time and receive a full refund. Read our FAQ page on our policy.
    • The Express South, Remote North and Remote South parking lots are temporarily closed. The Express North lot remains open and offers a rate of $10/day.
    • DFW Airport Valet is operating from one location in Terminal D, departures level at D30. Other valet stands are temporarily closed.
  • Concessions:
    • Due to the current situation, several restaurants, shops and services will have limited hours or be temporarily closed.
    • View a complete list of what is currently open in the terminals: Shops, Dining, and Services
  • Services:
    • Badging (Access DFW) office has reduced their office hours to 9 a.m. to 4 p.m., Monday - Friday. Offices have been permanently moved to Terminal B, B17, outside security.
    • The Ambassador Program office will temporarily suspend volunteer activities. The office will also be closed March 23 - June 2, 2020.
    • Lost and Found location at Terminal E baggage claim E4 will reduce hours effective April 1 - September 30, 2020 to Monday - Friday 8 a.m. - 6 p.m.
    • U.S. Customs and Border Protection (CBP) has suspended operations at the Trusted Traveler Program enrollment center located at DFW Airport.

What We Are Doing

DFW Airport has continued enhanced cleaning and sanitization, which began in January and has expanded.
  • We deploy a Cleaning Strike Team, consisting of 165 dedicated members, who in addition to our custodial contractors focus on increased cleaning frequencies of touch points in all five terminals
  • TSA security checkpoints, adjacent seating, holding areas undergo enhanced cleaning. Sanitization of divesting bins at checkpoints are also performed.
  • Enhanced cleaning has also been executed in the CBP Federal Inspection Services (FIS) areas.
  • Contractors are on-call for decontamination protocols when necessary.
On Face Coverings:
  • We have implemented a requirement for airport employees to wear face coverings when interfacing with customers in the Parking Plazas and Terminals.
  • The CDC also recommends travelers to wear face coverings and maintain social distancing in order to prevent the spread of the virus.
Since earlier this year, DFW has continued Smart Restroom implementation throughout the terminals offering a touchless experience:
  • Auto soap dispensers
  • Single-touch paper towel dispensers
  • Auto faucets
Plexiglass shields will be installed throughout terminals in areas where employees will have direct interactions with customers.
  • Shields have been installed at most TSA security checkpoints and CBP document inspection locations.
Graphics and signage have been increased throughout the terminals to encourage and aid in social distancing protocols.
  • Floor signs to encourage social distancing in Customs, TSA checkpoints and concessions queues.
Public Service Announcements in terminals public address system encouraging observation of social distancing and CDC-recommended protocols.
  • Food & Beverage locations are operating limited to 25% of seating capacity.
  • Increased distance in concessions and F&B seating areas.

What You Can Do

The CDC offers these tips on precautions you can take:

  • Avoid close contact with sick individuals.

  • Avoid touching eyes, nose and mouth.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

  • Wash hands often with soap and water for at least 20 seconds.
  • If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60 percent alcohol.
  • Face coverings are recommended when traveling.
  • Stay home if you are ill.
 
 
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