|Passengers||Business, Careers & Community|
|Passengers||Business, Careers &
ACO Contact Information
Hours of Operation
Schedule an Appointment
New and Renewal Badge Applications
Completing the Badge Application
U.S. Department of Homeland Security
|Security Access Clearance|
|If your job responsibility requires you to access a Federal Inspection Services (FIS) area, aircraft deplaning and ramp area, or other restricted areas designated by the Customs & Border Protection (CBP) Port Director, additional clearance is required by CBP. You will need to complete CBP Form 3078. Then you must present the form to CBP along with a letter on company letterhead that attests that a background check was conducted on the applicant to the extent allowable by law. The letter must also contain a description of the duties that will be performed in the CBP area.|
Applicants for Customs seals must keep track of the date the Customs application is accepted at the CBP Air Security Office as you will be required to know this information in order to know when your seal is ready for pick-up. Each Friday, CBP will send a notification to point of contact for each stakeholder indicating the seals that are ready to be picked up for the applications that were accepted on a specific date. This will also include applications accepted prior to the date specified.
a. Applications ready to be picked up: 11/07/2013 and prior
b. Application date CBP is working on: 11/12/2013
Seals can only be dropped off and picked up in the CBP Air Security Office in Terminal D on the Arrivals Level in Room D29L118 during CBP Air Security Office hours. The CBP Air Security Office is open on Tuesday and Thursday from 8:00 a.m. to 2:30 p.m.
Applicants applying for SIDA badges will be required to submit to Security Training and Ramp Safety Training.
Generally, the CHRC results are returned within one (1) to three (3) business days and the Transportation Security Administration (TSA) Security Threat Assessment (STA) results are returned anywhere from four (4) business days up to two (2) weeks. Airport-sponsored applicants will be notified once clearance is received on the CHRC and the STA. Applicants have thirty (30) days from the notification date to return to the ACO and claim the badge. Airline-sponsored applicants will be notified of the CHRC clearance through the carrier and of the STA clearance by the Airport. Airline employees will be provided a certification letter to bring to the ACO authorizing badge issuance. The certification letters must be presented to the ACO with the application, unless the applicant is going to be fingerprinted by the ACO. Failure to return within these timeframes will cause the application to expire, forcing employees to re-apply and start the process over from the beginning.
|To Schedule an Appointment:|
Call 972 973 5100; Monday through Friday - -7:00 am to 5:00 pm; Friday – 7:00 am to Noon.
Arriving for a scheduled appointment:
Plan to arrive 5 to 10 minutes prior to your scheduled appointment time
To Cancel an Appointment:
According to Federal regulation, employers are required to immediately notify the ACO whenever an employee’s access is no longer needed due to resignation, termination, when employment is otherwise ended or when a badge has been lost or stolen. Notification of deletion of access privileges can be initiated by Airport authority, a duly authorized agent of the employer or by the badge sponsor and must be made immediately to the ACO.
To notify the ACO after normal business hours, employers must immediately contact the Department of Public Safety Police Supervisor at 972 973 3210 and on the next business day, the employer must complete the Badge Deletion Request form and submit it to the ACO via email by clicking on the Submit button at the bottom of the form.
AOA permits, including AOA Vehicle Access Permits, Temporary AOA Vehicle Access Permits and AOA Equipment Permits, are the means by which motor vehicles and ground handling equipment are authorized to enter and/or be on the AOA and the SIDA. Vehicles and ground handling equipment entering security gates, commonly referred to as “AOA gates,” must display valid, unexpired AOA permits or be under escort by an agent of the Airport Board, or a representative of the airlines or a tenant responsible for the AOA gate through which the vehicle or ground handling equipment is entering. All vehicles entering through an AOA gate and ground handling equipment being brought into the AOA or SIDA are subject to inspection by security personnel.
The fees for AOA Vehicle Access Permits and Temporary AOA Vehicle Access Permits are listed in the Schedule of Charges, as may be amended from time to time, in the Public Safety Medical Services & Charges section. You may review and/or print the current Schedule of Charges by visiting the Financials page. You will be expected to pay the fee when the application is presented to the ACO for processing.
The following will help you determine which AOA permit application you need to complete:
This coverage limit may be satisfied by adding the amounts of CGL and Excess/Umbrella Liability to arrive at a total of $10,000,000. The same would be applicable for Business Auto Liability and Excess/Umbrella Liability to arrive at a total of $10,000,000.
Please refer to the Airport Board’s Schedule of Charges, as may be amended from time to time, for the list of fees associated with the various services provided by the Airport. The fees associated with badging, fingerprinting and AOA Vehicle Access Permits are listed in the Public Safety Medical Services & Charges section and fees for keys are listed in the Payments and Credit Arrangements section. You may review and/or print the current Schedule of Charges by visiting the Financials page.
Payment of Fees
The ACO accepts corporate credit cards, personal credit cards or branded debit cards as payment of fees. Fees must be paid at the time applications are presented to the Access Control Office. If you wish to pay fees with a corporate credit card, please contact the ACO at ACOCorpCCAsst@dfwairport.com.
Active badgeholders are encouraged to ride Skylink, and exit at the Terminal D South Station. Proceed outside security on the Departure Level to Room D22L333. Our office is located between Gates 19 and 22.
Persons Needing New Badge
Persons without an active badge should enter the Airport on International Parkway, pass through the Parking Control Plazas and follow the roadway signs to Terminal D. Proceed to the Departure Level, park in the parking garage and go inside Terminal D to Room D22L333 , which is outside security between Gates 19 and 22.
DFW Airport Board Operations department is responsible for granting the approval to access the West Cargo Gates. Due to the proximity of the West Cargo Gate (AOA gate 148) to runway 18R/36L and the high volume of traffic that requires use of the gate to access the Northwest Loop Tug Road or the West Cargo complexes an additional matrix code is required to be added to the employee’s SIDA badge. In order to obtain access in the West Cargo gates specific training is required to be completed. Access to driving in secure areas is a privilege, and one we take seriously.
Directions for the location of the Ground Vehicle Simulators are located on the DFW Learning Hub website. Additional driver resources are available on the Operations page (i.e. The Non-Movement Area Familiarization Manual for Ground Vehicle Operators).