Have you ever returned to DFW Airport from a fabulous vacation or promising business trip only to realize that you forgot where you parked your car? Or, have you successfully located your vehicle but were unlucky enough to find that the battery had died?

Unfortunately, car trouble is sometimes unavoidable and usually occurs at the most inconvenient time. At DFW, we will try to ensure that these types of things do not ruin your trip through the Airport!

DFW is proud to introduce Guest Assistance vehicles as part of the Airport’s new parking initiatives and enhanced safety measures. Guest Assistance vehicles are currently operated by DFW’s Department of Public Safety and can be found patrolling Terminal Parking in search of passengers needing assistance such as locating lost cars, inflating flat tires or battery jump starts.

Since the Guest Assistance vehicles continuously drive through Terminal Parking, the program also serves as an enhanced security measure, fulfilling a mandate put in place by the FAA.

For immediate assistance, guests may dial 972 574 HELP (4357), or contact a DFW Airport customer service representative located at terminal curbside.

The new Guest Assistance vehicle program will help maintain a sense of confidence that DFW passengers always can find a friendly face to help them while they are guests of the Airport. The program is one in a series of customer service enhancements designed to improve the parking experience at every point of the DFW travel process.