When the system opens, DFW passengers will board the APM via either of two stations located in each of the Airport’s existing four terminals and future International Terminal D. In order to maximize convenience for DFW guests and enhance their trip through DFW, these 460-foot stations were planned with passenger services areas for expanded and improved guest amenities, such as business centers, seating enhancements, children’s activity centers and detailed customer information.

DFW’s Guest Services Center located in Terminal B has received overwhelming acceptance by its users. Based on this response, a new business lounge similar to the Guest Services Center is planned to be included in the APM passenger services area and will provide a quiet area where guests can use their computers at workstations or while sitting in a lobby-type lounge chair.

In addition, providing essential passenger information is a key element to enhancing customer service at the Airport. Map Walls will be installed at each end of the services areas to provide an all-Airport view for guests. The APM route will be included on the map, as well as the locations of shops, restaurants and other passenger amenity information for that terminal. Ambassador stations are also part of the layout designs for these areas so that friendly Airport Ambassador volunteers are on-hand to offer assistance and information.

For traveling families, a Children’s Play Area is planned for the passenger service areas with small games, toys and movies to entertain children while waiting for their flight. Family seating areas near these play areas are also proposed for the stations, featuring wooden rocking chairs and children’s activity tables. New to DFW, these enhancements will help to create a less-stressful travel experience for children and their parents.