Have you ever returned to DFW Airport from a fabulous vacation or promising business trip only to realize that you forgot where you parked your car?

Or, have you successfully located your vehicle but were unlucky enough to find that the battery had died?

Unfortunately, car trouble is sometimes unavoidable and usually occurs at the most inconvenient time possible.

Fortunately, DFW will make sure it doesn’t ruin your trip through the Airport!

In December, DFW introduced the Courtesy Patrol program at the Airport. Customer assistance vehicles manned with DFW staff members drive through Airport parking facilities in search of passengers needing assistance locating lost cars, with dead batteries, inflating flat tires and with other minor car problems. Courtesy Patrols also can assist passengers with their luggage, give directions around the Airport and provide general Airport information. Since the Courtesy Patrols continuously drive through Airport parking areas looking for passengers in need of assistance, the program also provides an added element of security for DFW customers.

Initially, the Courtesy Patrol Program will be a pilot program that serves Terminal B parking facilities in order to determine the service needs of DFW customers. Deployment of the customer assistance vehicles to other Airport parking facilities is scheduled for early Spring 2001. The test vehicle for the program is an environmentally friendly, completely electronic "buggy" equipped with useful items such as battery cables, an air compressor, ice scrapers, a tool kit and a first-aid kit.

The new Courtesy Patrol Program will help maintain a sense of confidence that DFW passengers always can find a friendly face to help them while they are a guest of the Airport. The program is one in a series of customer service enhancements designed to improve the customer experience at every point of the DFW travel process.