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Ask DFW

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Before you depart for the Airport, please take this opportunity to ask DFW your travel questions to make your trip easier and less stressful.  Below are some frequently asked questions, so be sure to check them out - we may already have a response to your question!  If we do not answer your question below, please e-mail DFW at AirportInfoCenter@dfwairport.com. You should receive a response within 72 hours.

PARKING AND TRANSPORTATION

SECURITY

MEETERS AND GREETERS

SERVICES OFFERED
 



Where can I find parking?
The Airport offers numerous on-site parking options for travelers of all DFW airlines. Click here to view DFW's Parking Recommendations.


Is one-hour parking closed?
DFW’s designated one-hour spaces are now open! Guests wishing to pick-up or drop-off friends or family members are now able to park in one of the 2,700 newly re-opened front row spaces located in Terminal Parking.


Is designated handicapped parking available?
DFW Airport provides accessible parking in terminal, reduced rate and shuttle parking areas. Please click on DFW’s disabled_15x15.gifAccessible Parking Guide for complete information.
 


Where can I find a taxi and how much will it cost?
Taxis are available in all terminals at designated taxi stands curbside on the upper level. Estimated fare information is available at these taxi stands. Please visit our Taxi Guide for additional information.


Where does the train go/does it connect to The Trinity Rail?
The Skylink train serves all terminals, inside security. Bus service to the Centerport Station of the Trinity Railway Express (TRE) is available on the lower level of all terminals. Please visit DFW's Transportation Guide for information.


Can I rent a car at DFW Airport?
The Rental Car Center is located near the south entrance of DFW Airport and facilitates the rental car transaction and pick-up. For transportation to DFW's Rental Car Center from the terminals, board the Rental Car bus located at the terminal lower levels. Please visit our Rental Car page for additional information.


What can I take through security and how many carry-on bags can I take on the plane?
Check with your airline for specific security and baggage requirements. The Transportation Security Administration (TSA) limits each traveler to one carry-on bag and one personal bag (i.e., purse or briefcase). Please visit the TSA’s Travel Tips page for the latest information. Best advice: leave all possible problem items at home or place in checked baggage.


What are the latest Airport security measures?
For the latest Airport security information, please visit the TSA’s Travel Tips page.


Where should I pick up someone who is arriving at DFW?
Find out the bag claim area in which to meet your arriving passengers by visiting DFW's Flight Information page before arriving at the Airport.

Those picking up passengers may park in one of DFW’s one-hour parking spaces located on the first rows of DFW’s Terminal Parking. In addition, you may stop your vehicle at the terminal curbsides as long as someone remains in the vehicle at all times. The vehicle should be parked in designated loading and unloading areas. Unattended vehicles at terminal curbsides and other illegally parked vehicles will be towed immediately.

If you need assistance with locating your arriving passengers or have additional questions on terminal wayfinding, be sure to ask one of DFW Airport's many Ambassadors and they will be happy to help!


Can I still drop off someone for a flight?
Those dropping off passengers may continue to do so at terminal curbsides as long as someone remains in the vehicle at all times. The vehicle should be parked in designated loading and unloading areas. Unattended vehicles at terminal curbsides and other illegally parked vehicles will be towed immediately.

If you would like to escort a passenger(s) into the terminal up to security, one-hour parking spaces are located on the first rows of DFW's Terminal Parking.


My children are traveling alone and are minors. Can I escort them to the gate, and who can meet them when they deplane?

Unaccompanied minor procedures vary by airline. Please check directly with your airline for specific requirements.


My grandmother is disabled/needs a wheelchair, can you arrange special assistance for her since I cannot go beyond the security checkpoint?

Special assistance for elderly and/or disabled passengers should be arranged directly with your airline in advance.
 


Where can I plug in my laptop?

Power outlets are available in all terminals in various locations. Eight Samsung mobile Travel Centers, which are combination business lounges/Starbucks coffee shops, have electrical outlets at each seat, and dial-up and wireless Internet access. These centers are located in the Terminals A, B, C and E Skylink stations. Additionally, a Guest Services Center is located at Terminal B, Gate B14 for guests to plug in their laptops.


How do I page someone?

Paging telephones are available in all terminals. These phones have a white or red background with specific instructions for use.


How can I find out arrival/departure information? How can I find out which bag claim area to meet my arriving family?

Visit DFW's Flight information page for up-to-date flight status or you may contact your airline's web site or reservation telephone line for information. Specific bag claim information is available at flight information displays in each terminal.


What can I do while waiting for my flight to depart?

DFW departing guests have many options available in all terminals. Visit DFW's Shops & Restaurants page for dining, specialty retail and services information. Children’s play areas are located in Terminals B and C.


How do I reach the Airport’s Lost and Found?

Traveler's Aid (Terminals A, B, C & E) 972 973 4420
   
Traveler's Aid (Terminal D) 972 973 5050
   
American Airlines and American Eagle 972 425 2465
   


Where can I go to smoke?

Designated smoking areas are available outside of each terminal entrance. Smoking is not permitted inside of any DFW terminal.


Can I check my baggage at the curb?

Curbside baggage information is available through your individual airline. Please contact your airline for availability.

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